Talk about customer service, how many people are doing it?
As much as travel agencies are concern, they do not seem to have any basic courtesy. They always seem so impatient.
Recently I encounter this incident that I was enquiring about the price of a trip. Its either I dumb or the girl is. She made the total calculation and explain in a very summary manner over the prices involve. When asked to clarify on the price, she seem very impatient and raise her tone and place a calculator in front of me (for me to counter check). What she need to do is to only tell me properly what are the charges for once. She cannot expect everyone to be a expert on such pricings. I raise my voice right at the counter and decided to get out of the shop and I will never return. The reason I have gone back to the shop is the last time I have been served by a very patient and nice lady. Now, this other girl has changed it.
I went to another agency where the service seems better, but unfortunately, now I have to follow up with the agency as my trip is 3 days away. That should have been the agency's job. Calling back at the shop, the staff again is very impatient and answers in short phrases.
Being in the retail line myself, I see myself as someone far more better than most as I understand the difficulty in their job. I don't prepare a whole list of questions for them, and is very straightfoward. Was it ever so demanding for them to have things done in a proper polite manner? They have stress at work, so do I. I have equally much job and time constraint at my job (so as others in our field). They could have been nasty if I am, but well, I am not.
Unfairness....
